Products for Return
- Must be unopened* currently-marketed products in resalable** condition.
- Product may be returned for a full refund if returned within 30 days of purchase with no restocking fee. Product returned after 30 days is subject to a 20 percent restocking fee.
- Products will be returned to the nearest distribution center at the account’s expense, along with a copy of the original order.
- Special-order items cannot be returned.
Products for Exchange
- Must be unopened* currently-marketed products in resalable** condition.
- Products received in exchange must be of equal or greater value than those returned.
- Product exchanged after 30 days is subject to a 20 percent restocking fee.
- Products to be exchanged will be returned to the nearest distribution center at the account’s expense, along with a copy of the original order.
- Special-order items cannot be returned.
Products Returned for Credit
- Must be unopened* currently-marketed products in resalable** condition.
- Returns for credit must be arranged through the Sales Department in Superior.
- Products returned for credit within 30 days of purchase will receive full credit for product and taxes (no credit will be issued for freight charges).
- Products returned after 30 days will be subject to a 20 percent restocking fee payable by the account (no credit will be issued for freight charges).
Unopened refers mainly to bottles. Packaging and boxes can be opened, but please try to return items in resalable condition.
*Resalable condition refers to be the condition of the product itself and all packaging required to resell the product. Aftermarket products such as WIX, Donaldson and Mann Filter products must be shipped back in separate containers to allow their packaging to qualify for resalable condition.
The Distribution Center Manager will make the final determination regarding the condition and acceptance of all products considered for a return or exchange. In situations where products do not meet the return/exchange guidelines, the customer will be contacted for disposition or return of any non-compliant products. In these cases, the customer is also responsible for return freight costs.
Ship returns to the nearest AMSOIL Product Center.
Please Contact Us with any questions.
